Frequently Asked Questions

Check out our Frequently Asked Questions, and if you’d like to ask about something that’s not covered below, use the contact form on this page and we’ll be happy to help you!

Are there set-up fees?

Yes – Set-up fees are based on the artwork or logos you would like on your project. Set-up runs $25 for one logo.  If you have special needs we will work with you to get the project to your specifications. We also offer design options.

What are the delivery charges from my online order?

We use standard United Parcel Service as our primary shipper. If you have special instructions, please let us know and we will do our best to accommodate your wishes.

Which payment methods are accepted?

Through our secure online payment option, you can be sure your data is protected. We except Master Card, Visa, Discover and American Express.

How long does delivery take and what exactly happens after I order?

Turnaround times will vary depending on demand and volume.

Custom Orders – Once we have your project information, we will contact the customer and get an approval on your custom design. Once we have your approval we can tell you when your product should be complete to ship.

Standard Orders – We have standard templates which do not need approvals. This allows us to get these out to you in a shorter time frame. We will always work to make your product with the most efficiency and highest quality. When you order, your estimated ship date will be emailed to you.

Timing can be crucial. If you are in a rush for your order. Please call, we will work through your request so you will have your order when you need it.

Do I receive an invoice for my order?

Yes – Once you have checked out and the order is in our cue an invoice will be sent.

Can I contact you for my order status?

Yes – We know you may have questions. So please feel free to get them answered. Our team is here to help!

Send us an email